FAQS

Frequently Asked Questions

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Do you offer same-day or rush delivery?

Not at the moment. Each order is inspected, wrapped, and dispatched with care, so the fastest arrival is next-day within Metro Manila for orders placed before our 12:00 PM cut-off.

Can I change my address after ordering?

If your order hasn't shipped yet, yes — message us as soon as possible with your order number and we'll update it. Once a parcel is with J&T, changes are no longer possible.

What happens if I miss the delivery?

J&T will attempt delivery up to three times. If you know you'll be away, reply to the rider's call or message us and we'll help coordinate a re-delivery.

Do you ship internationally?

Yes — we ship worldwide via DHL Express. Rates are calculated at checkout, delivery is typically 3–7 business days, and any customs duties or import taxes charged by your country are the recipient's responsibility.

Can I return or exchange my order?

We offer size exchanges within 7 days of delivery for unworn pieces with tags intact. For hygiene, bodysuits and intimates are eligible for exchange only. See our Returns & Exchanges page for details.

My parcel seems delayed — what should I do?

Check your tracking link first; parcels to the Visayas, Mindanao, and island provinces travel partly by sea and can take the full window. If it's been more than 8 days, message us with your order number and we'll take it from there.

My item arrived damaged or defective. What should I do?

We’re sorry your order didn’t arrive as expected. Please contact us at care@misobo.co within 48 hours of receiving your order, and include your order number, a description of the issue, and clear photos or videos of the item and its packaging.

Once reviewed, we’ll arrange a replacement, exchange, or refund when applicable. Please keep the item unworn, unwashed, and with its original tags and packaging while we assess your request.

I need different sizes for top and bottom, what should I do?

Need different sizes for top and bottom? Message us — we’re happy to arrange split sizing.

Still have questions?

Can’t find the answer you’re looking for? Visit our Contact page and send us a message. The MISOBO team will be happy to help.