Returns and Exchanges Policy

We want you to love what arrives. If a piece isn't right, here's how returns, exchanges and refunds work at MISOBO.

Eligibility for Returns and Exchanges

Returns and exchanges must be requested within seven (7) days of receiving your order. To be eligible, items must be:

• Unused, unwashed, and in their original condition
• Returned with all original tags and packaging
• Accompanied by proof of purchase

Non-Returnable Items

The following items are not eligible for return or exchange:

• Items purchased on clearance or sale
• Personalized or customized items

How to Request a Return or Exchange

Email us at sophiaeslabon@misobo.co or message us at 09178891914  with the following information:

• Your order number
• Your reason for requesting a return or exchange
• Photos of the item, if it arrived damaged or incorrect

Once your request has been approved, we will provide instructions on how to ship the item back to us.

Shipping Information

For Exchanges

• Misobo will cover the shipping cost of the replacement item for the first exchange.
• The customer is responsible for the cost of shipping the original item back to us.

For Returns

• Refunds will not include the original shipping fee.
• Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.

Refunds

Refund Method

Refunds will be issued to the original payment method within seven to ten (7–10) business days after we receive and inspect the returned item.

Store Credit

For faster processing, customers may choose to receive store credit instead of a refund to their original payment method.

Exchanges

• All exchanges are subject to stock availability.
• If the requested replacement item is unavailable, we will issue a refund or store credit.

Last updated: August 20, 2026